09bd FAQ — All Your Questions
The answer is right here

No — each user is only permitted one account on 09bd. Attempting to open multiple accounts from the same mobile number or device may result in all accounts being suspended and any bonuses being forfeited.

Yes, certain details can be updated from your profile page after logging in. To change your mobile number, you will need to contact the support team. For security reasons, some changes may be restricted until identity verification is complete.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Verify your identity using that OTP, then set a new password. The whole process takes just a few minutes.

Identity verification is required before making a withdrawal. Simply upload a photo of your NID or passport along with a selfie. Verification is usually completed within 24 hours.

The minimum deposit on 09bd is BDT 500 and the minimum withdrawal is BDT 1,000. There is no maximum deposit limit. Daily withdrawal limits vary depending on your account tier.

Withdrawals to bKash, Nagad, or Rocket typically complete within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Processing may take a little longer at night or on weekends.

Wait 15–30 minutes first. If the funds still haven't appeared, contact live chat support with a screenshot of the transaction and your transaction ID. Issues are typically resolved within 1 hour.

09bd does not charge any transaction fees. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own charges in accordance with their service terms.

Withdrawing a bonus requires meeting specific wagering conditions — for example, the bonus amount must be wagered a set number of times. Each bonus has its own terms, so check the details at the time of registration or on the promotions page.

09bd runs weekly and monthly cashback offers. A set percentage of your net losses during the qualifying period is credited back to your account. VIP members receive cashback at a higher rate.

Yes, 09bd has a referral program. Share your referral link — when a friend registers and makes their first deposit, both of you will receive a bonus. You can find full details about the referral bonus in your account dashboard.

09bd lets you bet on cricket, football, tennis, badminton, hockey, basketball, and more. In-play betting is also available during live matches. Cricket betting is especially popular among Bangladeshi fans.

Yes, all games at 09bd use certified Random Number Generators (RNG). Live Casino games are run by real dealers and broadcast in real time, ensuring completely fair and transparent outcomes.

Some bets may be cancellable within a set window before a match or game begins. Once the event is underway, cancellations are generally not permitted. If a cashout feature is available, you may have the option to settle your bet early.

If you suspect any unauthorized access, change your password immediately and notify the 09bd support team. They will temporarily lock your account and begin an investigation. This is why it's important never to share your account details with anyone and to always use a strong password.

No — 09bd will never ask for your password or OTP by phone, email, or chat. If anyone claims to be a 09bd representative and asks for your password or personal details, it is a scam. Report it to our support team immediately.

On Android, go to Settings and enable "Install from unknown sources." On iOS, after installation go to Settings > General > VPN & Device Management to trust the app. If you still run into issues, App page and follow the steps listed there.

Start by clearing your browser cache and cookies, then refresh the page. Check your internet connection. If you're using a VPN, try disabling it temporarily. If you're on the app, try uninstalling and reinstalling it. If the problem persists, contact support.

09bd runs best on the latest versions of Chrome, Firefox, and Safari. The app is fully compatible with Android 8.0+ and iOS 12+ devices. Some features may not work correctly on older browsers or operating systems.